Terms & Conditions.

Please read the terms & conditions above carefully before booking.

By booking and paying your deposit you agree to abide by these Terms & Conditions.

1.          ‘By Wendy’ agree to deliver & assemble the agreed Wishing Tree and items as stated in the package ordered, to venues within a 20 mile radius of NE23. Venues beyond this distance are subject to an additional fee of 60p per mile. Please contact us if you require a quote.

2.         The agreement covers the hire of 1 wishing tree with decorations, 1 framed poem, 1 display container for tags & 2 pens in stands, as agreed and stated in the package ordered. All of these items remain the property of ‘By Wendy’.

3.         The Client is responsible for the care of the items hired between delivery & collection (as agreed). Where damage or loss occurs to any hired items, the Client is responsible for costs of replacement or repair. This will be deducted from the security bond paid on booking.  A list of replacement costs is available from

4.         Security Bond. A £100 refundable security bond is required 14 days before hire. This must be in the form of either cash or credit card payment. This bond will be refunded in full immediately all hired items are returned to By Wendy, in good condition. Repair / replacement costs will be deducted from this bond where items are missing or damaged. See paragraph 3.

5.         The Client agrees to take full responsibility for any damage, harm or injury sustained as to any persons, possessions or decor caused whilst the tree is in their possession.

6.          ‘By Wendy’ will endeavour to contact the venue prior to the event to agree access times for delivery, assembly & collection of the Wishing Tree however the Client is responsible for ensuring the venue are able to accommodate delivery, assembly & collection at mutually agreed times.

7.         Where Clients have requested the table plan option (Deluxe Package), they must provide ‘By Wendy’ with the details of their seating arrangements no later than 14 days prior to the booking. This information should be sent in electronic form (such as MS WORD document) to: 

Failure to supply this information on time may result in the inability of ‘By Wendy’ to supply a table plan. In such cases no refund will apply.

8.         Payments. A £50 deposit is required to confirm a booking with the remaining balance due 14 days prior to booking.

9.         Cancellations.  Deposits will be refunded in full for bookings cancelled more than 3 months  before the event.  For bookings cancelled less than 3 but more than 1 month before the event  a charge of £25 will be made. No refund will be paid for bookings cancelled less than 1 month before the event.